CopilotVerse.IO

Refund Policy

We're committed to your satisfaction. Learn about our refund policy and how to request refunds for CopilotVerse.IO services.

Last updated: August 2, 2025

Our Refund Commitment

At CopilotVerse.IO, we stand behind our service and want you to be completely satisfied with your purchase. If you're not happy with our AI agent platform, we offer refunds under the conditions outlined below.

Billing Entity: All payments are processed by Karthik Balaji through CopilotVerse.IO

Refund Eligibility & Timeframes
7 Days

Premium Plans

Full refund available within 7 days of subscription start date

14 Days

Annual Plans

Prorated refund available within 14 days of purchase

30 Days

Enterprise Plans

Custom refund terms based on contract agreement

Refund Conditions

  • Refund requests must be made within the applicable timeframe
  • Account must be in good standing with no violations of our Terms of Service
  • Usage must be within reasonable limits for evaluation purposes
  • Refunds are processed to the original payment method
What's Eligible for Refund

Refundable

  • Monthly subscription fees
  • Annual subscription fees (prorated)
  • Unused premium features
  • Add-on services within refund period

Non-Refundable

  • Setup or onboarding fees
  • Custom development work
  • Third-party service costs
  • Subscription after refund period
How to Request a Refund

Step-by-Step Process

  1. Email us at refunds@copilotverse.io
  2. Include your account email and subscription details
  3. Provide reason for refund request
  4. Allow 3-5 business days for review
  5. Receive confirmation and refund processing details

Required Information

Please include the following in your refund request:

  • Your registered email address
  • Order/transaction ID or invoice number
  • Date of purchase
  • Reason for requesting refund
  • Any relevant screenshots or documentation
Processing Times & Methods

Processing Time

  • • Review: 3-5 business days
  • • Approval: 1-2 business days
  • • Refund processing: 5-10 business days
  • • Bank processing: 2-5 business days

Refund Methods

  • • Original payment method (preferred)
  • • Bank transfer (if card expired)
  • • Digital wallet (case by case)
  • • Check (last resort, additional fees)

Note: Total refund time may vary depending on your payment provider. International payments may take longer to process.

Partial Refunds & Prorations

For annual subscriptions or mid-cycle cancellations, we calculate prorated refunds based on:

  • Unused portion of your subscription period
  • Features and services actually used
  • Any applicable setup or processing fees
  • Terms of your specific subscription plan

Example: If you cancel a ₹9,999 annual plan after 3 months, you would be eligible for a ₹7,499 refund (9 months remaining).

Special Circumstances

Technical Issues

If you experience significant technical problems that prevent you from using our service, we may offer extended refund periods or service credits on a case-by-case basis.

Service Downtime

Extended service outages may qualify for service credits or partial refunds. We'll proactively communicate about significant issues and compensations.

Billing Disputes

Unauthorized charges or billing errors will be investigated and resolved promptly. Contact our billing team immediately if you notice discrepancies.

Dispute Resolution

If you're not satisfied with our refund decision, you have the following options:

  • Request a review from our senior customer service team
  • Escalate to our billing dispute resolution process
  • Contact your payment provider for a chargeback (as a last resort)
  • Seek mediation through relevant consumer protection agencies
Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. Significant changes will be communicated to active subscribers via email at least 30 days before taking effect.

Contact Our Billing Team

Have questions about refunds or billing? We're here to help:

Refunds: refunds@copilotverse.io

Billing: billing@copilotverse.io

Billing Entity: Karthik Balaji
Business Name: CopilotVerse.IO
Response Time: 24-48 hours for refund inquiries